Personal Data Protection Policy
Controller of the personal data collection
The data controller is the company ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o., Pobrežje 146, Pobrežje 2284, Videm pri Ptuju, Slovenia. The Data Protection Officer can be contacted at email@example.com. As a recipient or user, I authorise the controller to collect, process and store the personal data provided in accordance with the applicable legislation on the protection of personal data.
Data obtained and held by the controller of the personal data collection:
- Email address;
- Name and surname and title or gender for the purposes of personalised email messages;
- company name;
- Physical address;
- Telephone or GSM;
- Which messages the user has opened and which links in the messages the user has clicked;
- Which pages they have visited on the portal;
- Past enquiries, purchases, invoices, support requests;
- IP addresses of the user and cookie IDs.
Purposes of the processing of personal data
The controller ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o. will use the data obtained from users for the following purposes:
- To communicate with the subscription or (pre-)contractual relationship;
- To run prize draws;
- For statistical and market analysis; tracking clicks and opens of emails and clicks on the website for segmentation and customisation of the content of emails;
- To inform and send newsletters, articles, event notifications by email;
- For direct marketing and sending offers, by email, on the website and mobile apps, and making phone calls;
- For segmentation, profiling and automated processing in order to create personalised messages and offers that are more relevant to the user;
- To display personalised ads on advertising platforms (Google and Facebook).
When emails are sent, the controller shall record the opening of the messages received from individuals and the clicks on the links in the messages received. It shall also record visits and actions on the controller’s website. In order to provide better and more targeted offers and to personalise messages or communications, the data recorded is automatically processed, analysed, profiled and evaluated to measure user activity and interest.
We store personal data of the data subject for an unlimited period of time or until the consent to store and process the data subject’s data is withdrawn. Upon withdrawal of consent, we will immediately and permanently delete the personal data without delay. Should the purposes for which we store and process personal data as described above cease to exist in our company, we will promptly and effectively delete the databases whose purpose has ceased.
Protection of personal data
The controller will protect the data obtained in accordance with the applicable data protection legislation. It will ensure appropriate organisational and technical protection. Under no circumstances will the controller forward or disclose the data obtained to third parties. ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o. takes appropriate technical and organisational measures to protect personal data.
In accordance with the provisions of the EU General Data Protection Regulation (GDPR), the controller of personal data shall, at the consumer’s request:
- Confirm whether or not data relating to him/her are being processed and provide him/her with access to the personal data relating to him/her;
- Provide an extract of the personal data relating to him/her;
- Be given the opportunity to rectify or supplement his/her personal data;
- Give the possibility to erase the personal data in whole or in part;
- Give the possibility to transfer the personal data to another provider of related services;
- Give the possibility to withdraw consent to the processing of personal data, in whole or in part.
The controller will take your wish to withdraw into account and will consistently regulate the withdrawal of consent with the purposes of the processing of your personal data within 15 days at the latest. Any individual may, at any time, lodge a complaint with the supervisory authority (the Information Commissioner in the Republic of Slovenia) if he or she considers that his or her rights concerning the protection of personal data have been infringed by the controller. Any user may unsubscribe from receiving communications by simply sending a message to firstname.lastname@example.org. The controller may also transfer the personal data collected to its contractual processors, who may process the data solely within the scope of the controller’s instructions and authorisations and who are bound by a written contract concluded with the controller to ensure an adequate level of protection of personal data, namely: for the CRM, the email marketing system and the marketing automation system. The Provider shall keep the personal data collections within the EU and shall not export them to third countries. The controller may transfer personal data to digital advertising platforms (Google, Facebook, LinkedIn, etc.) and use their cookies, which allow the controller to create more precise segments, display targeted advertisements, and remarket. This allows the user to receive more relevant advertisements on these platforms from the controller.
As a user of the www.alrosa-eko.si website, you agree to the placing of cookies on your computer to ensure the functionality of all website features, web analytics and advanced advertising. The following cookies are downloaded:
- Google Analytics cookies for analytics purposes;
- Google cookies for remarketing and advertising;
- Facebook cookies for remarketing and advertising;
- Addthis cookies for displaying social sharing buttons and pop-ups, as well as highlighting;
- Marketing automation tool cookies to track user activity on the website.
Cookies allow certain content or features of an application to be tailored to a specific visitor, based on their choices or preferences or on the characteristics of their terminal equipment. Cookies for analytical purposes allow us to continuously improve the website.
All content published on www.alrosa-eko.si is the property of ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o. It may not be copied, reproduced or distributed in any other way without the permission of ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o.. ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o. is not responsible for any problems with the operation of the website. ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o. reserves the right to make any errors and changes to the content published on www.alrosa-eko.si.
Limitation of liability
The seller shall use its best endeavours to ensure that the information published on its website is up-to-date and correct. The use of the information on the seller’s websites is at the user’s own risk. The seller shall not be liable for any direct or indirect damages that the user may suffer as a result of the use of the information and/or services on the seller’s websites or as a result of any errors or inaccurate information that may appear on the seller’s websites. The seller shall not be liable for any direct or indirect damage or inconvenience that the user may suffer as a result of any technical problems or interruptions in operation. The seller only provides suitable equipment on its website and is in no way liable for any irregularities or illegalities resulting from unsuitable equipment or from the user’s conduct. The seller shall only be entitled to withdraw from the contract if a manifest defect is found in accordance with Article 46 of the Obligations Code (OZ). A manifest defect shall be deemed to be a defect in the essential characteristics of the goods and any mistake which, according to the custom of the trade or the intention of the parties, is considered to be decisive and which the seller would not have acknowledged or concluded the contract if he had known of it. This includes obvious errors in price. The seller may, without warning, terminate the transaction with the user insofar as there has been a failure on the part of the user to comply with the rules of use of the online shop. The seller may also cancel an order if the user has not accepted a previous order and has thereby caused the seller material damage which has not been repaid. In the case of packages refused by the user, the seller shall send an invoice regardless of the payment method chosen by the user. In the case of a rejected package, the user shall be refunded the amount of the purchase, excluding postage.
Links to other websites
Some links from the seller’s website may lead to other websites which are not operated, controlled or verified by the seller. The seller offers these links to the user only as a useful convenience. These links to other websites do not constitute an endorsement of the products, services or information by the seller and do not constitute any association between the seller and the operators of these linked websites.
All copyrights on the website (including all images, photographs, animations, videos, music, text and files) are the exclusive property of the seller
The seller may modify these general terms and conditions without the prior consent of the users. These general terms and conditions are valid from 1 February 2022.