General Terms and Conditions
The General Terms and Conditions of the ALROSA EKO online store have been compiled in accordance with the Consumer Protection Act (hereinafter: ZVPot), the Personal Data Protection Act (hereinafter: ZVOP-1) and the Electronic Communications Act (hereinafter: ZEKom-1). The online store “ALROSA EKO” is managed by the company ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o. , Pobrežje 146, Pobrežje, 2284 Videm pri Ptuju, Slovenija, which is also a provider of e-commerce services (hereinafter: the seller). The use of the seller’s website is conditioned by these general terms and conditions, as well as by the currently valid regulations of the Republic of Slovenia in the field of e-commerce. By registering or placing an online order, users explicitly agree with their content and enter into a contractual relationship with the seller and confirm that they are able to be the holder of rights and obligations under this contractual relationship. The user is bound by the general terms and conditions in force at the time of placing the online order, whereby when placing the order, he is always reminded of the general terms and conditions and confirms his acquaintance with them by placing the order. The General Terms and Conditions determine the operation of the ALROSA EKO online store, the rights and obligations of the user and the store, and regulate the business relationship between the seller and the buyer.
The USER is any natural and legal person and all natural persons who use the online store “ALROSA EKO” on behalf of the legal person. Upon registration in the online store, the visitor obtains a username that is the same as his e-mail address and a password, which is unambiguously determined and linked to the entered data. User registration is also possible during the purchase process.
The SELLER is the company ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o., which performs the activity of an online store on its website.
ITEMS are products offered by the seller in the online store.
The user undertakes not to attempt to log in and / or register to use the online store under the name of a third party. If the user wishes to change his e-mail address at any time later, he must send a request to firstname.lastname@example.org. The change of e-mail address will be carried out within three working days at the latest, and the user will be notified by e-mail.
Availability of information
The seller undertakes to provide the buyer with the following information before being bound by the contract or offer:
- information about the seller’s company (name and registered office of the company, registration number),
- contact information that enables the user to communicate quickly and efficiently (e-mail, telephone),
- the essential characteristics of the items (including after-sales services and warranties) and the period of validity of this information,
- availability of items (each item offered on the website should be available within a reasonable time),
- terms of delivery of items (and method, place and deadline of delivery),
- prices, which must be clearly and unambiguously set and must show clearly whether they already include taxes and transport costs and other charges, and the period of validity of this information,
- the method of payment and delivery or completion and the period of validity of this information,
- time validity of the offer,
- the period within which it is possible to withdraw from the contract and the conditions for withdrawal,
- an explanation of the complaint procedure, including any details of the contact person or customer service.
The user may use the seller’s websites, services and data on them only for the purposes for which it is intended. The websites are not intended for any other purpose, such as the systematic collection of data on the websites – either manually or programmatically, “intrusion into the program”, etc. The user undertakes not to use the seller’s website maliciously. The seller has the right to a user for whom there is a reasonable suspicion that certain network activities are performed from his internet connection with the aim of saturating the network connection and / or overloading the seller’s internet network or website and endangering the security and / or operation of computers. equipment of the seller or third party computers, immediately and without prior notice to disconnect, disconnect the username and password and disable access to the website until the violation is eliminated.
The sales contract between the seller and the buyer is concluded at the moment when the seller sends the buyer the first electronic message about the status of his order (with the title: confirmation of receipt of the order). From this moment on, all prices and other conditions are fixed and apply to both the seller and the buyer. The sales contract (this is the first electronic message about the status of the order) is stored in electronic form on the seller’s server.
Methods of payment
The seller allows the following methods of payment:
with cash upon receipt, whereby the seller reserves the right to request an advance payment by bank transfer to the seller’s account according to the offer / proforma invoice.
by transfer to the seller’s account according to the offer / proforma invoice.
Payment with MasterCard, Visa and Visa Electron credit cards. We also accept MasterCard debit cards – Payments are made via the Paylike system (card system). You will not be redirected to another site at the time of purchase.
After the delivery of the ordered items, the seller also sends an invoice to the buyer, in pdf format, to the buyer’s e-mail address. In the case of personal collection, the buyer receives a printed invoice for the purchased items upon receipt. The invoice includes a breakdown of the price and all costs related to the purchase, as well as a notice of the right to withdraw from the contract. The buyer is obliged to check the correctness of the data on the invoice and notify the seller of any errors within eight days of receipt. Subsequent objections regarding the correctness of the invoices issued will not be considered by the seller.
All prices are without VAT, as the company is not liable for VAT. Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with the above payment methods, under the above conditions.
Order After placing the order, the customer receives an e-mail notification that the order has been accepted. The seller then reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. When delivering items that the seller does not have in stock in its own warehouse or is exclusively bound to the delivery by its supplier and the time in which this supplier can deliver the item to the seller, the latter is not responsible for any delay in delivery. The seller informs the buyer via e-mail about up-to-date information regarding the delivery of items. If the supplier does not confirm the availability of the ordered items to the seller no later than three months from the date of placing the order, the seller may reject the buyer’s order on the grounds that the item is not available. The customer’s order expires on the day of rejection. The seller does not take any responsibility for damage caused by longer delivery times or non-delivery of items that the seller does not have in stock in its own warehouse.
The order has been shipped / The order is ready for collection The seller prepares, sends or prepares the item for personal collection within the agreed deadline and notifies the buyer by e-mail. In the mentioned message, the seller also informs the buyer about the policy of withdrawal from the contract, where he can turn in case of delay in delivery and where he can turn in case of complaint. In case the buyer decides to cancel the order in time, he must immediately inform the seller. telephone number 041 / 509-952 or by e-mail to email@example.com.
If it happens that the order has already been shipped, the buyer rejects the shipment to the delivery service. In the case of personal collection (when the item is ready for collection), the buyer also notifies his wish to cancel the order via the above-mentioned telephone number or by the above e-mail. In both cases, any additional costs of order cancellation are borne by the buyer.
The purchase process for legal entities is exactly the same as for natural persons (consumers), except that the legal entity must select the “invoice per company” option and at the same time confirm its agreement with these general terms and conditions. If the customer wishes to issue an invoice to a legal entity, it is considered that he accepts the business conditions that apply to legal entities. The main difference with regard to natural persons (consumers) is the possibility of withdrawal from the contract: legal entities are only allowed to return the delivered items within the warranty conditions and defects on the items. However, legal entities do not have the option to withdraw from the contract within 14 days of receiving the item for no reason, as is the case for consumers (natural persons). Purchases by legal entities are also subject to these General Terms and Conditions, in contrast to the above-mentioned option of withdrawing from the contract.
The right of withdrawal of the consumer from the contract
The consumer (this applies only to natural persons who acquire the item for purposes outside their gainful activity) has the right to notify the seller within 14 days of receipt of the items that he withdraws from the contract without having to give a reason for his decision. The deadline starts one day after the date of receipt of the items. Withdrawal from the contract is notified by the consumer to the seller’s e-mail address: firstname.lastname@example.org. In case of withdrawal from the contract, the consumer returns the received item at his own expense or by mail to the seller’s address: ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o. , Pobrežje 146, Pobrežje, 2284 Videm pri Ptuju, Slovenija or personally brings it to the seller’s address. The return of the received items to the seller within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract. The consumer must return the item to the seller undamaged and in the same quantity and in the original sealed packaging, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer’s fault. The consumer may not use the items without hindrance until the withdrawal from the contract. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual situation. Testing an item that deviates from the above is considered to be the use of the items, which means that the consumer thereby loses the right to withdraw from the contract. The only cost borne by the consumer in connection with the withdrawal from the contract is the cost of returning the items (which in the case of shipping is charged according to the price list of the delivery service and depends on whether it is a shipment / package / cargo). The item must be returned to the seller no later than 30 days after the notification of withdrawal from the contract (purchase). The consumer shall not be entitled to withdraw from contracts for contracts which have as their object a product which has been made to the consumer’s precise instructions and which has been adapted to his personal needs and which, by its nature, is not eligible for repayment. best before. Refunds will be made as soon as possible and no later than 30 days after receipt of the notice of withdrawal. Before returning the payments made, the consumer must return the items that he may have already received. In order to ensure the certainty, accuracy and timeliness of the refund and to provide records of payments, the refund of the payment to the customer is made exclusively by transfer to his transaction account. Cash refunds are not possible. The right to exchange items and refund the purchase price in the event of a warranty claim and material defects is regulated in more detail by the provisions of the ZVPot.
Items have a warranty if stated on the warranty card or invoice. The warranty is valid subject to the instructions on the warranty card and upon submission of the invoice. Warranty periods are stated on the warranty sheets or on the invoice. Warranty information is also provided on the product presentation page. If there is no warranty information, the item does not have a warranty or the information is not known at this time. In the latter case, the buyer can contact the seller, who will provide up-to-date information.
The error is real:
- if the thing does not have the properties necessary for its normal use or for marketing;
- if the thing does not have the properties necessary for the special use for which the buyer is buying it, but which was known to the seller or should have been known to him;
- if the thing does not have the properties and qualities that were explicitly or tacitly agreed or prescribed;
- if the seller has delivered a thing that does not match the pattern or model, unless the pattern or model was shown for notice only.
The suitability of goods for normal use shall be assessed in the light of normal goods of the same type and taking into account any seller’s statements on the characteristics of the goods made by the seller or manufacturer, in particular through advertising, product presentation or indications on the goods themselves. The buyer, as a consumer, may exercise his rights arising from a material defect if he notifies the seller of the defect within two months from the day on which the defect was discovered. In the defect notice, he must describe the defect in more detail and allow the seller to inspect the thing. The seller is not liable for material defects in the goods that appear after two years have elapsed since the thing was delivered. The provisions of ZVPot and the Code of Obligations (hereinafter: OZ) directly apply to other rights and obligations related to material errors.
The seller reserves the right to choose a delivery service with which he can fulfil the order more efficiently.
Personal data protection policy
The manager of the database is the company ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o. , Pobrežje 146, Pobrežje, 2284 Videm pri Ptuju, Slovenija. The authorized person regarding the protection of personal data is available at email@example.com. As a recipient or the user allows the controller to collect, process and store the transmitted personal data in accordance with the applicable legislation on personal data protection.
Acquired data kept by the personal data controller:
- E-mail address;
- name and surname and title or gender due to the need for personalized sending of e-mails;
- company name;
- physical address;
- telephone or GSM;
- which messages the user opened and which links he clicked in the messages;
- which pages he visited on the portal;
- past inquiries, purchases, invoices, support claims;
- User IP addresses and cookie IDs.
Purposes of personal data processing
The manager of ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o. will use the data obtained from users for the following purposes:
- to communicate with the subscriber or. (pre) contractual relationship;
- to perform prize games;
- for statistical and market analyses; tracking clicks and opening e-mails and clicks on the website to segment and customize the content of e-mails;
- for informing and sending e-news, articles, event notifications by e-mail;
- for direct marketing and sending offers, e-mail, on the website and mobile applications, and making telephone calls;
- for segmentation, profiling and automated processing in order to create customized messages and offers that will be more relevant to the user;
- to display customized ads on advertising platforms (Google and Facebook).
When emails are sent, the administrator records the opening of received messages from individuals and clicks on links in received messages. It also records views and promotions on the operator’s website. For better and more targeted transmission of offers and customization of messages or communications automatically process, analyse, profile and evaluate the recorded data and measures the interest of users.
We store the individual’s personal data indefinitely or until the revocation of consent to the storage and processing of individual data. Upon revocation of an individual’s consent, his or her personal data shall be deleted immediately, efficiently and permanently. Should the purposes described above, for which we store and process personal data, cease to exist in our company, the databases whose purpose has ceased to be deleted will be deleted efficiently and permanently immediately.
Protection of personal data
The controller will protect the obtained data in accordance with the applicable legislation on personal data protection. It will provide adequate organizational and technical protection. Under no circumstances will the controller pass on or disclose the obtained data to third parties. ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o. implements appropriate technical and organizational measures for the protection of personal data.
In accordance with the provisions of the EU General Data Protection Regulation (GDPR), the controller must, at the consumer’s request:
- confirm whether or not data relating to him are processed and allow him to inspect personal data relating to him;
- provide a printout of personal data relating to him;
- give him the opportunity to correct or supplement his personal data;
- give the possibility of partial or complete deletion of personal data;
- give the possibility to transfer personal data to another provider of related services;
- give the possibility of partial or complete withdrawal of consent to the processing of personal data.
The controller will take into account your wish to revoke and consistently arrange the revocation of consent for the processing of personal data within 15 days at the latest. Any individual may, in the event that he / she considers that his / her rights to the protection of his / her personal data have been violated in any way, file a complaint with the supervisory body (Information Commissioner in the Republic of Slovenia) at any time. Each user has the option to simply unsubscribe from receiving messages by sending a message to firstname.lastname@example.org. Contractual processors and storage area The controller may also transfer the collected personal data to its contractual processors, who may process the data exclusively within the framework of the controller’s instructions and authorizations and who are obliged by a written contract concluded with the controller to ensure an adequate level of personal data protection. for CRM, e-mail marketing system and marketing automation system. The provider keeps personal data files in the EU and does not export them to third countries. The operator may provide personal data to digital advertising platforms (Google, Facebook, LinkedIn, etc.) and use their cookies, which allow the operator to create more precise segments, display targeted ads and remarketing. This gives the user more relevant ads on these platforms by the operator.
As a user of the website www.alrosa-eko.si, you agree that cookies are downloaded to your computer to ensure the operation of all functions of the website, web analytics and advanced advertising. The following cookies are loaded:
- Google Analytics cookies for analytical purposes;
- Google cookies for remarketing and advertising;
- Facebook cookies for remarketing and advertising;
- Addthis cookies for displaying social media sharing buttons and pop-ups and exposures;
- Cookies marketing automation tools to monitor user activity on a website.
Cookies allow certain content or functions of the application to be customized for a specific visitor, according to his choices or preferences or according to the characteristics of his terminal equipment. Cookies for analytical purposes enable continuous improvement of the website.
All content published on www.alrosa-eko.si is the property of ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o. Without the permission of ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o. they may not be copied, reproduced or distributed in any other way. ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o. is not responsible for any problems with the operation of the website. ALROSA EKO, proizvodno, trgovsko in storitveno podjetje d.o.o. reserves the right to make any errors and changes to the content published on www.alrosa-eko.si.
Limitation of Liability
the seller makes every effort to ensure the promptness and correctness of the information published on its websites. The user uses the information on the seller’s websites at his own risk. The seller is not liable for any direct or indirect damage that may occur to the user due to the use of data and / or services on the seller’s website or due to any errors or inaccurate information that may appear on the seller’s website. The seller is not liable for any direct or indirect damage or inconvenience that may occur to the user due to possible technical problems or interruptions. The seller provides the appropriate equipment only on its website and is in no way responsible for any irregularities or illegalities that may result from improper equipment or user conduct. The seller has the option to withdraw from the contract only if an obvious error is established in accordance with Article 46 of the Civil Code. An obvious defect is considered to be a defect in the essential characteristics of the item and all errors that are considered decisive according to the customs of trade or the intention of the customers and which the seller would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors. The seller may terminate the business with the user without warning, insofar as the user has not complied with the rules of use of the online store. The seller may also cancel the order if the user has not taken over the previous order and thus caused the seller material damage, which he did not pay. In case of rejected packages by the user, the seller sends a pro forma invoice regardless of the chosen method of payment of the user. In case of a rejected package, the user is refunded the amount of the purchase without postage.
Links to other websites
Some links from the seller’s websites may lead to other websites that the seller does not manage, control or verify their content. The seller offers these links to the user only as a useful add-on. These links to other websites do not constitute an endorsement of the products, services or information by the seller and do not constitute any links between the seller and the operators of these linked websites.
All copyrights on the store’s website (including all images, photos, animations, videos, music, text and files) are the exclusive property of the seller.
Seller may change these general terms and conditions without the prior consent of users. These general terms and conditions are valid from: 01. 05. 2021.